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Customer Care / Call Center Executive - ICAS INTERNATIONAL LTD.

প্রকাশিত:

আবেদনের শেষ তারিখ

22-08-2026 (সকাল ০৬:০০ টা পর্যন্ত)

চাকরির সংক্ষিপ্ত তথ্য

কাজের স্থান (Workplace): Work at office

কর্মসংস্থান অবস্থা (Employment Status): Full Time

বেতন সীমা (Salary): Negotiable

চাকরির অবস্থান (Job Location): Dhaka (Baridhara)

দায়িত্ব ও প্রেক্ষাপট (Job Context and Responsibilities)

ICAS INTERNATIONAL LTD is a Reputed Compliance Audit Certification and Service Provider Company. There’s scope of work is Social Compliance, ISO certifications, Product Certifications, Environmental, Certifications and so on. Scope of work in different Industries including Govt Infrastructures Development Project areas.

Job Responsibilities

  • Handle inbound and outbound customer calls professionally.

  • Respond to customer inquiries regarding products and services.

  • Resolve customer complaints and provide appropriate solutions.

  • Record customer interactions accurately in the CRM system.

  • Follow up with customers to ensure satisfaction.

  • Achieve daily, weekly, and monthly performance targets.

  • Escalate complex issues to the concerned department.

  • Maintain confidentiality of customer information.

  • Ensure excellent customer service standards at all times.

যোগ্যতা ও অভিজ্ঞতা

শিক্ষাগত যোগ্যতা (Education):

  • Minimum Higher Secondary Certificate (HSC).

  • Bachelor`s degree in any discipline is preferred.

অভিজ্ঞতা (Experience):

  • 1 to 5 years
  • The applicants should have experience in the following business area(s): Third Party Auditor (Quality, Health, Environment, Compliance
  • Freshers are also encouraged to apply.

অতিরিক্ত প্রয়োজন (Additional Requirements):

  • Age 18 to 35 years
  • Only Female

  • Excellent communication skills in Bangla.

  • Good spoken and written English.

  • Strong listening and interpersonal skills.

  • Customer-focused attitude with problem-solving ability.

  • Basic computer knowledge (MS Word, Excel, Internet, Email).

  • Good typing speed and data entry skills.

  • Ability to work in rotational shifts, including weekends if required.

  • Positive attitude and willingness to learn.

  • 1– 5 years or more of experience in a Call Center, Customer Service, and Customer care Support, Telemarketing will be an added advantage.

  • Fresh graduates are encouraged to apply who are well conversed in both Bengali and English.

আবেদনের প্রক্রিয়া ও যোগাযোগ

আবেদন করার আগে পড়ুন:

সম্পূর্ণ প্রক্রিয়া:

Interested candidates are requested to Apply online or send their updated CV to:

Email: hr.recruitmentbd007@gmail.com

সরাসরি আবেদনের লিঙ্ক: Bdjobs-এ আবেদন/বিস্তারিত দেখতে ক্লিক করুন

যোগাযোগের ইমেইল (যদি থাকে): Send your CV to the given email hr.recruitmentbd007@gmail.com